Verizon: A Company Review

Posted in Services on June 23rd, 2008
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I have my phone service and my DSL service through Verizon. I have been with them since I lived in New York State, over 6 years, because they are the only phone service available to me. This is an honest review of the company as a whole.

My first experience with Verizon’s customer service was shortly after I moved in my new house. Our phone went out and we contacted them to repair it. This was just the beginning of the problems we have had with them. First they said everything was fine on their part and it was in my internal wires. I checked everything and it did not work at their box. After two days of waiting for appointments that they never showed up, they finally arrived to find out the box was bad. Between all the appointments, they lied about times and never showed the 12 times they said they would be there.

I contacted them regarding DSL service for my home. They stated it would be available in six months. This was six years ago and I called every six months and was told the same thing. I received DSL in March of this year.

I was having problems with my dial-up Internet service every time it rained, I could not connect. I called them on six different occasions and told them there was a problem with the wires when it rained. They made appointments and never showed and when they did, the rain was gone so everything checked out fine. Finally after taking a day off work to wait for an appointment and they never showed, I found the email to the CEO of Verizon and contacted him. It is not public information so I had to do some research. The next morning at 7 am, on a Saturday, three trucks showed up and worked all weekend and the problem was fixed.

There has been numerous problems since than with the company. The last was a recent storm knocked out my phone for a week. I contacted them and they were so friendly that I thought I had the wrong company. I thought maybe they had changed. That was until I made an appointment for them to come out and fix the problem. I was scheduled for between 8 am and 12 noon. I called at 12 to see where they were and was told that they got stuck longer on the job right before me and they would defiantly be there by 1 pm. I called back at 4 pm and was told that they had till 5 pm and that they would be there for sure. I called at 5 pm and was told that no one was ever dispatched to my house. They arrived the next day at 12 noon after I was told I was the first customer at 8 am.

I could write forever on my problems with Verizon. My opinion is, they are the number one worse company I have ever dealt with. They have no ethics or morals and honestly is not known with in the company. When you call customer service, you may end up anywhere from India to Jamaica and they state there is no way to contact anyone locally who really knows what is going on. If you call back, the second representative has no idea that you ever called and where you called the first time.

If I had a choice, I would go with any other phone company but they are the only one available. I can sign up for a partner company but they rely on Verizon for all the maintenance and repairs. On a scale of one to ten, they would rate as a minus 5.

If you have used Verizon, please feel free to share your experience by leaving a comment.

Kodak Easy Share ZD710 Review

Posted in Products on June 19th, 2008
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I purchased this digital camera around Christmas time. Up until that point, all my digital cameras were all HP. I always likes the ease of use with HP but this camera was on sale at Wal-Mart for such a great price, I decided to switch brands.

The Kodak Easy Share ZD710 has tons of features. Some of them I have never used. This camera offers digital image stabilization which in layman’s mean if you shake or the subject moves while taking the picture, the camera will compensate for that to give you clear pictures. Other features include 16 scenes/ 5 color modes, built in flash, digital view finder plus a 2″ screen for playback or live view, ISO up to 3200, and much more.

The camera has many features of a SLR with a much lower price. I paid $149.99 for the camera. Of course the main draw to this camera for me was the zoom lens. It has a 10X optical zoom and a 5X digital zoom and 7.1 MP. For those who know nothing about digital cameras, the optimal zoom is the real zoom that you can zoom in on a subject without affecting the quality or MP of the picture. The digital zoom also zooms in but the more digital zoom you use, the lower the quality or MP of the picture.

On top of this feature mentioned, this camera shoots clear perfect videos with ease. However, this is one of the drawbacks I found to the camera. The video is saved as .mov which is a Apple based file. In order to view the video on your computer, you have to download a special viewer. In order to send the video to other, you have to convert it which will mean purchasing additional software. You can upload directly to many video sharing sites like You Tube without any problems or additional software. The other drawback is that the software that comes with the camera is crap. I have not used it much because it not as good as my HP Image software or my Photo Shop Elements.

Besides the two drawbacks I mentioned, I love this camera. It is to date the best digital camera I have ever owned. I have tried many other cameras and the ease of use and the multiple features makes this the best digital camera under $500 that I have ever tried. I do not hesitate giving a 100% recommendation to anyone looking for an affordable digital camera that will do it all. To top it all off, I have taken about 30 videos and a countless number of pictures and I am still using the same Kodak CRV3 battery that came with the camera. I have never had another digital camera battery that lasted that long.

I think you will fall in love with picture taking by using this wonderful digital camera.

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