I have my phone service and my DSL service through Verizon. I have been with them since I lived in New York State, over 6 years, because they are the only phone service available to me. This is an honest review of the company as a whole.

My first experience with Verizon’s customer service was shortly after I moved in my new house. Our phone went out and we contacted them to repair it. This was just the beginning of the problems we have had with them. First they said everything was fine on their part and it was in my internal wires. I checked everything and it did not work at their box. After two days of waiting for appointments that they never showed up, they finally arrived to find out the box was bad. Between all the appointments, they lied about times and never showed the 12 times they said they would be there.

I contacted them regarding DSL service for my home. They stated it would be available in six months. This was six years ago and I called every six months and was told the same thing. I received DSL in March of this year.

I was having problems with my dial-up Internet service every time it rained, I could not connect. I called them on six different occasions and told them there was a problem with the wires when it rained. They made appointments and never showed and when they did, the rain was gone so everything checked out fine. Finally after taking a day off work to wait for an appointment and they never showed, I found the email to the CEO of Verizon and contacted him. It is not public information so I had to do some research. The next morning at 7 am, on a Saturday, three trucks showed up and worked all weekend and the problem was fixed.

There has been numerous problems since than with the company. The last was a recent storm knocked out my phone for a week. I contacted them and they were so friendly that I thought I had the wrong company. I thought maybe they had changed. That was until I made an appointment for them to come out and fix the problem. I was scheduled for between 8 am and 12 noon. I called at 12 to see where they were and was told that they got stuck longer on the job right before me and they would defiantly be there by 1 pm. I called back at 4 pm and was told that they had till 5 pm and that they would be there for sure. I called at 5 pm and was told that no one was ever dispatched to my house. They arrived the next day at 12 noon after I was told I was the first customer at 8 am.

I could write forever on my problems with Verizon. My opinion is, they are the number one worse company I have ever dealt with. They have no ethics or morals and honestly is not known with in the company. When you call customer service, you may end up anywhere from India to Jamaica and they state there is no way to contact anyone locally who really knows what is going on. If you call back, the second representative has no idea that you ever called and where you called the first time.

If I had a choice, I would go with any other phone company but they are the only one available. I can sign up for a partner company but they rely on Verizon for all the maintenance and repairs. On a scale of one to ten, they would rate as a minus 5.

If you have used Verizon, please feel free to share your experience by leaving a comment.